Last Updated: December 16, 2024
1. Agreement to Terms
By accessing or using SentientFlow AI Solutions' services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access our services.
2. Services Description
2.1 AI Agent Services
- Custom AI agent development
- Data capture and RAG automations
- Master database implementation
- Integration services
- Ongoing support and maintenance
2.2 Service Limitations
- AI agents operate within defined parameters
- Performance depends on provided data quality
- Service availability subject to technical requirements
- Certain functionalities may require third-party integrations
3. User Responsibilities
You agree to:
- Provide accurate information
- Maintain security of account credentials
- Use services in compliance with applicable laws
- Properly train and supervise AI agents
- Report any security or performance issues promptly
4. Subscription and Payment Terms
4.1 Fees
- Initial setup fees
- Monthly subscription fees
- Consultation fees as applicable
- Additional service fees as agreed
4.2 Payment Terms
- Payment due upon invoice
- Automatic renewal unless cancelled
- Late payment penalties may apply
- Prices subject to change with notice
5. Intellectual Property Rights
5.1 Our Rights
- Ownership of service platform
- AI agent framework and architecture
- Proprietary technologies and methodologies
- Documentation and training materials
5.2 Your Rights
- Your business data
- Custom configurations
- Generated content within permitted use
6. Service Level Agreement
6.1 Availability
- Target uptime of 99.9%
- Scheduled maintenance windows
- Emergency maintenance when required
6.2 Support
- Standard support during business hours
- Emergency support for critical issues
- Response time commitments
- Issue resolution procedures
7. Limitation of Liability
- Maximum liability limited to fees paid
- No responsibility for consequential damages
- Force majeure provisions
- Disclaimer of implied warranties
8. Term and Termination
8.1 Term
- Initial term as specified in agreement
- Automatic renewal terms
- Minimum commitment periods
8.2 Termination
- Termination with notice
- Immediate termination for breach
- Effect of termination
- Data retrieval period
9. Confidentiality
- Definition of confidential information
- Protection requirements
- Permitted disclosures
- Survival of obligations
10. Modifications to Terms
We reserve the right to modify these terms at any time. Users will be notified of significant changes.
11. Governing Law
These terms are governed by UK and South African law, without regard to conflicts of law principles.
12. Contact Information
For questions about these Terms, please contact us through any of these methods:
- Email: info@sentientflow.co.uk
- Website: Via our contact form at www.sentientflow.co.uk
- AI Agent: Through our SentientFlow AI Agent