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Privacy policy

Last Updated: December 16, 2024

1. Introduction

SentientFlow AI Solutions ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent services, software solutions, and related services.

2. Information We Collect

2.1 Information You Provide

  • Business contact information
  • Account credentials
  • Communication preferences
  • Business operational data
  • Customer data provided for AI agent training and operation
  • Any other information you choose to provide

2.2 Automatically Collected Information

  • Usage data and analytics
  • Technical information about your systems and integration points
  • AI agent interaction data
  • Performance metrics
  • Log files and debugging information

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our AI agent services
  • Train and optimize AI agents for your specific needs
  • Maintain the security and functionality of our services
  • Process your transactions
  • Send administrative information
  • Provide customer support
  • Improve our services
  • Comply with legal obligations

4. Data Storage and Security

4.1 Data Storage

  • We maintain your data in secure cloud environments
  • Our Contextual Master Database implements industry-standard security measures
  • Data is stored in accordance with global data protection regulations

4.2 Security Measures

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Access controls and authentication
  • Continuous monitoring for potential security threats
  • Regular backup procedures

5. Data Sharing and Disclosure

We may share your information with:

  • Service providers who assist in operating our services
  • Business partners with your explicit consent
  • Legal authorities when required by law
  • Professional advisers as needed for business operations

6. Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of certain data processing activities
  • Export your data
  • Withdraw consent at any time

7. Data Retention

We retain your information for as long as:

  • Your account is active
  • Needed to provide our services
  • Required by law
  • Necessary for legitimate business purposes

8. International Data Transfers

We may transfer data internationally and maintain appropriate safeguards for cross-border data transfers.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through our website or direct communication.

10. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us through any of these methods:

  • Email: info@sentientflow.co.uk
  • Website: Via our contact form at www.sentientflow.co.uk
  • AI Agent: Through our SentientFlow AI Agent