How agents are built
Knowledge, tools and a written process.
Every agent rests on the same foundation, tailored to your language, processes and goals.
- Knowledge
A Contextual Master Database
We start by building a vector knowledge base from your documents, systems and history, so your agent answers from what your business actually knows.
- Always current
Data capture & RAG automations
Background pipelines keep collecting from email, meetings, project tools and Slack conversations, so the knowledge base never goes stale.
- Action
Custom tools
Each agent gets the tools its job needs (email, calendar, CRM, Google Drive, database updates, Asana, Slack and more) to finish multi-step workflows.
- Process
Your process, written down
Every build ships with detailed documentation and SOPs describing exactly what the agent does, when, and with which tools.
Channels
One agent, everywhere you talk to people.
The same knowledge and the same tools, on the platforms your customers and team already use.
Voice
Inbound and outbound calls on real phone numbers via Twilio: reception, sales enquiries and support, plus outbound calls such as lead follow-ups, appointment reminders and callbacks (illustrative uses).
Video avatar
A real-time, talking AI avatar for your website, kiosks or sales calls, holding live conversations with the same knowledge and tools.
Chat
A website chatbot that answers in your voice, drawing on your knowledge base.
WhatsApp
Answer questions, share updates and route conversations where many customers already message.
Email
Categorise inbound mail, draft and send replies, and trigger other agents or a person when needed.
Slack
An internal assistant your team can ask about projects, policies and meeting notes.
Telegram
The same agent and knowledge, on another platform your users prefer (Discord and others on request).
Agent examples
Specialist agents, each with its own tools.
Personal agent
Executes commands on request: email, calendar, Drive, database, CRM and knowledge-base actions.
- Calendar
- Google Drive
- Database
- RAG
- CRM
Lead generation agent
Sends relevant, personalised sales engagement emails to your lead list.
- CRM
- Google Drive
Customer success agent
Answers questions, retrieves documents and schedules meetings, with a dedicated agent per client.
- Calendar
- CRM
- Asana
- Slack
Lead enrichment agent
Researches new leads from LinkedIn profiles, websites and search, then updates your CRM.
- LinkedIn scraper
- Website scraper
- Google Search
- CRM
Inbox management agent
Sorts every inbound email and hands off to another agent, or to you, when a reply is needed.
- Categorisation
- Other agents
- CRM
AI virtual assistant
Project status, briefing notes, document retrieval, pipeline insights, meeting summaries and calendar management on demand.
- Your content & data platforms
Build process
A core build, scaled to what you need.
A typical core build takes around 30 days; added modules extend the scope and timeline.
- Core · 01
Master database
We build your contextual knowledge base: the foundation your agent needs.
- Core · 02
Data capture & RAG
Automated pipelines capture emails, meetings, notes and project data so your agent stays current.
- Core · 03
Agent interface
We connect your agent to the platforms you prefer: voice, chat, WhatsApp, email, Slack, Telegram and more.
- Core · 04
Tool building
Custom tools that let your agent complete multi-step workflows, not just answer questions.
- Core · 05
Testing
Every action is tested for reliability and consistency before go-live.
- Core · 06
Hand-off & support
Documentation, training and ongoing support for long-term success.
Reliability
Tested, handed over and kept in check.
Tested before go-live
Every action the agent can take is tested for reliability and consistency before it meets a customer.
Hand-off to your team
When a conversation needs a person, the agent notifies or routes to your team instead of guessing.
Analytics & reporting
Available as an add-on module, so you can see what your agents are handling.
Security & compliance
Built to protect sensitive business information and comply with global data protection regulations.
Ways to work with us
Start with one agent. Grow from there.
Custom AI agent
One complete workflow automated, with the master database, RAG automations, documentation and SOPs. Typically delivered in around 30 days.
Consultation
Hourly sessions for strategy planning, live troubleshooting and general Q&A about AI agents.
Development partner
Ongoing agent development, AI strategy, a dedicated project manager and continuous optimisation.
Ready for your first agent?
Book a free introduction call, send us a message, or speak to Senti, our voice agent, right now.